Frequently Asked Questions
General
Are the products authentic?
Yes! All items are 100% authentic and thoroughly inspected to ensure their quality and genuineness
Can I visit a physical store to view the items?
Yes, absolutely! We have physical showrooms where you can explore our collection in person. Visit us to experience the quality and authenticity of our pre-loved luxury goods firsthand. Check our our page for store addresses and hours!
What payment methods do you accept?
We accept major credit cards, e-wallet, and other secure payment options for your convenience.
Reborn
What services do you offer?
We specialise in the restoration and refurbishment of luxury goods, including shoes and bags. Our services include cleaning, repairs, leather conditioning, colour restoration and metal polishing.
How long does the restoration process take?
The time required depends on the item and the extent of restoration needed. On average, our services take 5-10 business days, but more complex repairs may take longer. We'll provide an estimated timeline during consultation.
Do you work with all brands?
Yes! We handle a wide range of luxury and high-end brands. If you have specific concerns about your item's brand, feel free to contact us for confirmation.
Resell
What types of items do you accept for resale?
We specialise in reselling luxury goods, including designer bags, shoes, watches, jewelleries, and accessories. All items must be in good condition or suitable for refurbishment.
How do I consign my items for resale?
To consign, bring your items to our store or contact us online for an assessment. Once accepted, we'll handle the sale process, including pricing, marketing, and customer inquiries. Terms and conditions apply, therefore please refer to our Consignment page for more information.
Do you accept items without original packaging or certificate?
Yes, we accept items even if they are missing original packaging or certificates, though this may affect the appraisal value.